King Kahuna
Returns Information
Returns Information
No hassle returns
We'll get you sorted
Returning a product if you change your mind
For peace of mind when purchasing online, we offer a hassle-free returns policy. If you’re not 100% satisfied with your purchase, it can be returned to us for a full refund or exchange within 14 days of arrival.
The King Kahuna returns policy does not apply to products that have been used by you and are no longer in a saleable condition. All items must be returned in their original condition. Refunds will be processed once products are received and inspected. Alternatively, products for exchanges will be dispatched and tracking details forwarded.
Organising a product return
Products must be returned whenever we agree to provide you with a refund or replace the product. Where you received a defective product, please call us immediately on (03) 9370 2088. King Kahuna will refund your returned items automatically if you notify us of your claim within 30 days of delivery. This refund does not include delivery costs.
We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation).
If there is a problem with the goods
If you have any questions or complaints about the goods please contact us on (03) 9370 2088 during business opening hours.
Cancellations
Should you wish to cancel your order, you can contact us on (03) 9370 2088 during business opening hours.
We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation).